board of directors nonprofit

More questions about managing a nonprofit Board of Directors ANSWERED! #Nonprofits #Nonprofit #StartingANonprofitWhether you’re starting a nonprofit or growing an organization, I hope this helps clarify some things for you as you work with and serve with your Board of Directors! FOUNDER TO FULL-TIME: Check out my trainings and blog on starting a nonprofit or social enterprise at http://foundertofulltime.com/ // WHAT TO WATCH NEXT Nonprofit Board of Directors: Answering Viewer Questions (2022)https://youtu.be/P9s0uxIwkpQStarting A Nonprofit: Your First 3 Years (What to Do / Expect!)https://youtu.be/5ShCah36-W4Getting Your Nonprofit Board to Help Fundraise: 7 Tips!https://youtu.be/EN4Mm1Cmdvw// CHAPTERS00:00 Welcome!02:03 How do you transition from Founder to Executive Director?06:22 Can a Board member serve on another nonprofit Board?09:06 Can sports league players also be Board members?10:26 How do Board members affect the Founder’s vision?13:48 Do Board meeting minutes need to be publicly displayed?// MORE ABOUT ME Hi! I’m Amber, a nonprofit founder, Executive Director, and public speaker on social impact, changemaking, nonprofits, leadership, and more. Join my newsletter to receive updates and resources for changemakers and nonprofit leaders: https://tinyurl.com/nonprofitsandchangemakers FOUNDER TO FULL-TIME ACADEMY: Want some training and guidance on starting a nonprofit (and potentially even working for that nonprofit full-time someday?)? Check out my online training courses at my Nonprofit Founder to Full-Time Academy! http://foundertofulltime.com/ Want me to come speak at your business, school, or event? Check out my site: https://ambermelaniesmith.com/ On Facebook? Talk to me and other change makers about social change, nonprofits, social enterprise, leadership and more in my Facebook group, Change the World or Bust: https://www.facebook.com/groups/changetheworldorbust/ I’m also on Twitter: https://twitter.com/ambermelsmith

Here’s why you need board manuals, and two distinct manuals in particular. #Corporate #Nonprofit #GovernanceJoin our Office Manager Trista Mclver and our CEO Tom Abbott to discuss the importance of director and staff manuals. Alongside what they should both include to be helpful and valuable documents to the organization.Watch or listen to the full episode: https://www.amcnposolutions.com/importance-of-director-staff-manuals-for-effective-board-orientations/🙌🏻 Make sure your board, volunteers and staff work in synergy. 🎁 Get the practical, how-to guide right here for only $4.99: https://www.amcnposolutions.com/the-complementary-model-of-board-governance-ebook-10-principles-tom-abbott/ Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTA Guide To Setting Ethical Standards For Your NPOhttps://youtu.be/ckH4qr0ZowcDiscover 10 Complementary Model Operating Features with Tomhttps://youtu.be/mwUM7biUOd8An Overview of The Complementary Model of Board Governancehttps://youtu.be/UkfRMBdfc04// MORE ABOUT AMC GOVERNANCE SOLUTIONSAMC is deeply passionate about helping nonprofit and corporate boards implement effective governance and strategic planning. So much so that we’ve assisted over 450 local, provincial, national, and international organizations in achieving their goals. We help nonprofit and corporate boards optimize their governance process through our facilitated sessions and e-learning courses so they can realize their vision, mission and strategic goals.Wondering where to start your strategic planning?Let AMC’s skilled strategic planning facilitators help you navigate complex issues and build the transformative plan you need for success. ▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your board performance?AMC’s governance training helps nonprofit and corporate boards navigate governance and management to stay focused on their organization’s mission and visions.▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-governance-solutions/Twitter: https://twitter.com/AmcGovernanceFacebook: https://www.facebook.com/amcgovernacesolutionsWebsite: https://www.amcnposolutions.com

Starting or growing a nonprofit? The Board of Directors is critical for your organization’s success! #Nonprofits #nonprofit #boardofdirectors In this video, I’ll talk through answers to 6 questions viewers asked about Nonprofit Boards. If you are starting a nonprofit, thinking about it, or have just started a nonprofit, or KNOW someone who is trying to start a nonprofit, I hope this helps!// MERCHANDISEhttps://ambermelaniesmith.myspreadshop.com/This shop is dedicated to YOU, fellow changemakers! Grab a tee-shirt, mug, bag, or other gear and go do what you do best: CHANGE THE WORLD! Revenue supports this YouTube channel! // WHAT TO WATCH NEXT Starting A Nonprofit: What to Outsource After You Launchhttps://youtu.be/WOc8Zs3ReJMStarting A Nonprofit: Your First 3 Years (What to Do / Expect!)https://youtu.be/5ShCah36-W4Fundraising for Nonprofit Start-Ups: 6 Tipshttps://youtu.be/EoW3A3aNCuk// CHAPTERS0:00 Welcome01:59 How many Board members do you need?03:25 Do Board members get paid?05:35 Can you serve multiple Board terms?07:30 Who can fire Board members?08:15 How do you recruit Board members?11:00 Should you interview Board members?// MORE ABOUT ME Hi! I’m Amber, a nonprofit founder, Executive Director, and public speaker on social impact, changemaking, nonprofits, leadership, and more. Join my newsletter to receive updates and resources for changemakers and nonprofit leaders: https://tinyurl.com/nonprofitsandchangemakers FOUNDER TO FULL-TIME ACADEMY: Want some training and guidance on starting a nonprofit (and potentially even working for that nonprofit full-time someday?)? Check out my online training courses at my Nonprofit Founder to Full-Time Academy! http://foundertofulltime.com/ Want me to come speak at your business, college, school, or event? Check out my site: https://ambermsmith.com/ On Facebook? Talk to me and other change makers about social change, nonprofits, social enterprise, leadership and more in my Facebook group, Change the World or Bust: https://www.facebook.com/groups/changetheworldorbust/ I’m also on Twitter: https://twitter.com/ambermelsmith

Wondering how to create or update your nonprofit bylaws? #Nonprofit #Governance #NonprofitsA lot can and has changed in the past few years, especially after the pandemic. Now, many organizations are wondering how to create or update their nonprofit bylaws to reflect their current needs.Join our Office Manager Trista Mclver and our CEO Tom Abbott to discuss everything organizations need to know about developing effective Nonprofit Bylaws.Check out the full article: https://www.amcnposolutions.com/nonprofit-bylaws-strategic-nonprofit-podcast/🙌🏻 Ensure bylaws have a solid foundation 🎁 Download your Nonprofit Bylaws Checklist now: https://www.amcnposolutions.com/nonprofit-bylaw-review-the-ultimate-checklist/Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTDiscover 10 Complementary Model Operating Features with Tom with Tomhttps://youtu.be/mwUM7biUOd8An Introduction To Managing Your NPO with Tom Abbotthttps://youtu.be/A1P85zdpz6QA Guide To Setting Ethical Standards For Your NPOhttps://youtu.be/ckH4qr0Zowc// MORE ABOUT AMC NPO SOLUTIONSAMC NPO Solutions have been proudly serving the Canadian nonprofit community since 1987 by helping 450+ organizations achieve their goals in governance, by-laws and strategic planning.Our aim is to help nonprofits run more effectively so they can spend more time helping the community they’ve set out to help and less time ‘trying to figure things out’.Wondering where to start your nonprofit strategic planning?We help to reaffirm the vision and mission, identify major strategic goals and objectives as well establish operational timeline.▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your nonprofit board performance?We help to implement The Complementary Model of Board Governance to increase the effectiveness and efficiency of your board. ▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-…Twitter: https://twitter.com/npospecialistFacebook: https://www.facebook.com/amcnposolutionsWebsite: https://www.amcnposolutions.com

Starting a nonprofit? What Board Committees do you need for your Board of Directors? #Nonprofits #Nonprofit #nonprofitorganization If you are starting a nonprofit, thinking about it, or have just started a nonprofit, or KNOW someone who is trying to start a nonprofit, I hope this helps!// MERCHANDISEhttps://ambermelaniesmith.myspreadshop.com/This shop is dedicated to YOU, fellow changemakers! Grab a tee-shirt, mug, bag, or other gear and go do what you do best: CHANGE THE WORLD! Revenue supports this YouTube channel! // WHAT TO WATCH NEXT How to Write a Nonprofit Business Plan | Starting a Nonprofithttps://youtu.be/HXvkz2l2NRMFamily on your Board of Directors? | Starting A Nonprofithttps://youtu.be/W8P-6FhzbHMFundraising for Nonprofit Start-Ups: 6 Tipshttps://youtu.be/EoW3A3aNCuk// CHAPTERS0:00 Welcome01:30 Your Start-Up Board02:20 Thinking Through Committees03:18 Start-Up Board Responsibilities06:03 Less Committees Format09:20 Specialized Committees Format12:05 Task Forces// MORE ABOUT ME Hi! I’m Amber, a nonprofit founder, Executive Director, and public speaker on social impact, changemaking, nonprofits, leadership, and more. Join my newsletter to receive updates and resources for changemakers and nonprofit leaders: https://tinyurl.com/nonprofitsandchangemakers FOUNDER TO FULL-TIME ACADEMY: Want some training and guidance on starting a nonprofit (and potentially even working for that nonprofit full-time someday?)? Check out my online training courses at my Nonprofit Founder to Full-Time Academy! http://foundertofulltime.com/ Want me to come speak at your business, college, school, or event? Check out my site: https://ambermsmith.com/ On Facebook? Talk to me and other change makers about social change, nonprofits, social enterprise, leadership and more in my Facebook group, Change the World or Bust: https://www.facebook.com/groups/changetheworldorbust/ I’m also on Twitter: https://twitter.com/ambermelsmith

Finding, recruiting, and retaining dedicated board members in the NPO world is not as straightforward as some would hope. Often a costly mistake for organizations just trying to achieve their mission. #Nonprofit #Hiring #GovernanceJoin us in this episode of the Strategic Nonprofit Podcast. As host Trista sits down with NPO consultant Linda Lysakowski, ACFRE. Listen in as they discuss how to find, recruit and retain dedicated NPO board members that will help you achieve your mission.Check out the full article: https://www.amcnposolutions.com/how-to-find-recruit-retain-dedicated-npo-board-members/🎁 Limited Time Offer: 30% OFF until 30 June 2022 🎁Stop the confusion of “bored” meetings with one course: https://www.amcnposolutions.com/running-effective-meetings/Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTHow To Handle Hiring And Delegation At A Nonprofithttps://youtu.be/b5s4owtVfFEHiring, Firing And Growing Your Nonprofit Organization Teamhttps://www.youtube.com/watch?v=UkfRMBdfc04Strengthening Connections To Grow Your Nonprofit Organizationhttps://youtu.be/Q3d5vMBq8EU// MORE ABOUT AMC NPO SOLUTIONSAMC NPO Solutions have been proudly serving the Canadian nonprofit community since 1987 by helping 450+ organizations achieve their goals in governance, by-laws and strategic planning.Our aim is to help nonprofits run more effectively so they can spend more time helping the community they’ve set out to help and less time ‘trying to figure things out’.Wondering where to start your nonprofit strategic planning?We help to reaffirm the vision and mission, identify major strategic goals and objectives as well establish operational timeline.▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your nonprofit board performance?We help to implement The Complementary Model of Board Governance to increase the effectiveness and efficiency of your board. ▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-…Twitter: https://twitter.com/npospecialistFacebook: https://www.facebook.com/amcnposolutionsWebsite: https://www.amcnposolutions.com

Do the roles of your CEO and Board conflict? There’s a better way. Discover how the Comp Model helps to clearly define the roles of each, so everyone can focus on their tasks, instead of debating on who does what. #Nonprofit #Governance #shorts 🎁 Limited Time Offer: It was $199; now only $149! 🎁Stop the confusion of “bored” meetings with one course: https://www.amcnposolutions.com/running-effective-meetings/Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTNonprofit Governance | Discover 10 Complementary Model Operating Features with Tom Abbotthttps://youtu.be/mwUM7biUOd8Nonprofit Governance | Discovering 10 Principles of Complementary Nonprofit Governance with Tom Abbotthttps://youtu.be/9w6_wpg0ZlUNonprofit Governance | An Introduction To Managing Your NPO with Tom Abbotthttps://www.youtube.com/watch?v=A1P85zdpz6Q&t=12s// MORE ABOUT AMC NPO SOLUTIONSAMC NPO Solutions have been proudly serving the Canadian nonprofit community since 1987 by helping 450+ organizations achieve their goals in governance, by-laws and strategic planning.Our aim is to help nonprofits run more effectively so they can spend more time helping the community they’ve set out to help and less time ‘trying to figure things out’.Wondering where to start your nonprofit strategic planning?We help to reaffirm the vision and mission, identify major strategic goals and objectives as well establish operational timeline.▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your nonprofit board performance?We help to implement The Complementary Model of Board Governance to increase the effectiveness and efficiency of your board. ▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-…Twitter: https://twitter.com/npospecialistFacebook: https://www.facebook.com/amcnposolutionsWebsite: https://www.amcnposolutions.com

Discover how NPOs conduct business under the Complementary Model. #Nonprofit #Governance #NonprofitsIn this episode of the Strategic Nonprofit Podcast, host Trista sits down with the CEO of AMC NPO Solutions, Tom Abbott, to discuss the ten operational features that characterize how an NPO conducts its business under the Complementary Model.Check out the full article: https://www.amcnposolutions.com/principles-of-complementary-governance-model/00:00 Introduction to episode00:32 Welcome, Tom!0:55 Recap of the Complementary Model of Board Governance02:25 Operating under the Complementary Model of Board Governance02:48 Complementary Model Operating Features #1-406:58 Complementary Model Operating Features #5-710:06 Complementary Model Operating Features #8-10🎁 Download your FREE Board Evaluation Form now! Help the board gain clarity on their role and self-evaluate their performance: https://www.amcnposolutions.com/board-performance-evaluation/Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTAn Introduction To Managing Your NPO with Tom Abbotthttps://youtu.be/A1P85zdpz6QComparing 3 Different Governance Models | For Non-Profit Organizationshttps://youtu.be/ophFRkR1IGMDiscovering 10 Principles of Complementary Nonprofit Governance with Tomhttps://youtu.be/9w6_wpg0ZlU// MORE ABOUT AMC NPO SOLUTIONSAMC NPO Solutions have been proudly serving the Canadian nonprofit community since 1987 by helping 450+ organizations achieve their goals in governance, by-laws and strategic planning.Our aim is to help nonprofits run more effectively so they can spend more time helping the community they’ve set out to help and less time ‘trying to figure things out’.Wondering where to start your nonprofit strategic planning?We help to reaffirm the vision and mission, identify major strategic goals and objectives as well establish operational timeline.▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your nonprofit board performance?We help to implement The Complementary Model of Board Governance to increase the effectiveness and efficiency of your board. ▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-…Twitter: https://twitter.com/npospecialistFacebook: https://www.facebook.com/amcnposolutionsWebsite: https://www.amcnposolutions.com

Discover how NPOs conduct business under the Complementary Model. #Nonprofit #Governance #NonprofitsIn this episode of the Strategic Nonprofit Podcast, host Trista sits down with the CEO of AMC NPO Solutions, Tom Abbott, to discuss the ten operational features that characterize how an NPO conducts its business under the Complementary Model.Check out the full article: https://www.amcnposolutions.com/principles-of-complementary-governance-model/00:00 Introduction to episode00:14 Welcome, Tom!0:42 What is the Complementary Model of Board Governance?01:23 10 Principles of Complementary Governance #1-304:46 10 Principles of Complementary Governance #4-608:34 10 Principles of Complementary Governance #7-10🎁 Download your FREE Board Evaluation Form now! Help the board gain clarity on their role and self-evaluate their performance: https://www.amcnposolutions.com/board-performance-evaluation/Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTAn Introduction To Managing Your NPO with Tom Abbotthttps://youtu.be/A1P85zdpz6QComparing 3 Different Governance Models | For Non-Profit Organizationshttps://youtu.be/ophFRkR1IGMDiscovering 10 Principles of Complementary Nonprofit Governance with Tomhttps://youtu.be/9w6_wpg0ZlU// MORE ABOUT AMC NPO SOLUTIONSAMC NPO Solutions have been proudly serving the Canadian nonprofit community since 1987 by helping 450+ organizations achieve their goals in governance, by-laws and strategic planning.Our aim is to help nonprofits run more effectively so they can spend more time helping the community they’ve set out to help and less time ‘trying to figure things out’.Wondering where to start your nonprofit strategic planning?We help to reaffirm the vision and mission, identify major strategic goals and objectives as well establish operational timeline.▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your nonprofit board performance?We help to implement The Complementary Model of Board Governance to increase the effectiveness and efficiency of your board. ▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-…Twitter: https://twitter.com/npospecialistFacebook: https://www.facebook.com/amcnposolutionsWebsite: https://www.amcnposolutions.com

Starting a Nonprofit? Should family members serve on your Board of Directors? Let’s discuss. #Nonprofit #Nonprofits #BoardOfDirectorsThis is a question I hear on occasion. How do you find board members – and can members of your family join your board? The answer is not so cut and dry.If you are starting a nonprofit, thinking about it, or have just started a nonprofit, or KNOW someone who is trying to start a nonprofit, I hope this helps! ALSO: My Nonprofit FOUNDER TO FULL-TIME ACADEMY is now open!! http://foundertofulltime.com/// MERCHANDISEhttps://ambermelaniesmith.myspreadshop.com/This shop is dedicated to YOU, fellow changemakers! Grab a tee-shirt, mug, bag, or other gear and go do what you do best: CHANGE THE WORLD! Revenue supports this YouTube channel! // WHAT TO WATCH NEXT How to Write a Nonprofit Business Plan | Starting a Nonprofithttps://youtu.be/HXvkz2l2NRM8 Ways to Recruit Nonprofit Board Membershttps://youtu.be/kd7ACOfIwXIHow Successful Nonprofits Fundraise when Starting and Growinghttps://youtu.be/-HeFuJRb1N4 // CHAPTERS00:00 Welcome!02:42 IRS Questions05:39 Funder Questions07:16 Interpersonal Issues// MORE ABOUT ME Hi! I’m Amber, a nonprofit founder, Executive Director, and public speaker on social impact, changemaking, nonprofits, leadership, and more. Join my newsletter to receive updates and resources for changemakers and nonprofit leaders: https://tinyurl.com/nonprofitsandchangemakers FOUNDER TO FULL-TIME ACADEMY: Want some training and guidance on starting a nonprofit (and potentially even working for that nonprofit full-time someday?)? Check out my online training courses at my Nonprofit Founder to Full-Time Academy! http://foundertofulltime.com/ Want me to come speak at your business, college, school, or event? Check out my site: https://ambermsmith.com/ On Facebook? Talk to me and other change makers about social change, nonprofits, social enterprise, leadership and more in my Facebook group, Change the World or Bust: https://www.facebook.com/groups/changetheworldorbust/ I’m also on Twitter: https://twitter.com/ambermelsmith

Like any company, your organizations’ success depends on finding qualified, dedicated staff and keeping them happy. #Nonprofit #Governance #NonprofitsThe Complementary Model of Board Governance is an effective and rewarding governance approach. But only if you know how it works! In this episode of the Strategic Nonprofit Podcast, host Trista sits down with the CEO of AMC NPO Solutions, Tom Abbott. Listen in as they explain 10 key principles of the complementary board governance model for nonprofits.Check out the full article: https://www.amcnposolutions.com/principles-of-complementary-governance-model/00:00 Introduction to episode00:14 Welcome, Tom!0:42 What is the Complementary Model of Board Governance?01:23 10 Principles of Complementary Governance #1-304:46 10 Principles of Complementary Governance #4-608:34 10 Principles of Complementary Governance #7-10🎁 Download your FREE Board Evaluation Form now! Help the board gain clarity on their role and self-evaluate their performance: https://www.amcnposolutions.com/board-performance-evaluation/Need help with improving your board performance? Chat with our professional consultant here: https://www.amcnposolutions.com/contact/// WHAT TO WATCH NEXTAn Introduction To Managing Your NPO with Tom Abbotthttps://youtu.be/A1P85zdpz6QComparing 3 Different Governance Models | For Non-Profit Organizationshttps://youtu.be/ophFRkR1IGM// MORE ABOUT AMC NPO SOLUTIONSAMC NPO Solutions have been proudly serving the Canadian nonprofit community since 1987 by helping 450+ organizations achieve their goals in governance, by-laws and strategic planning.Our aim is to help nonprofits run more effectively so they can spend more time helping the community they’ve set out to help and less time ‘trying to figure things out’.Wondering where to start your nonprofit strategic planning?We help to reaffirm the vision and mission, identify major strategic goals and objectives as well establish operational timeline.▶️ https://www.amcnposolutions.com/strategic-planning-facilitators/ Looking for ways to improve your nonprofit board performance?We help to implement The Complementary Model of Board Governance to increase the effectiveness and efficiency of your board. ▶️ https://www.amcnposolutions.com/the-complementary-model-of-board-governance-workshop/Need help with your nonprofit bylaw review?We help to ensure your organization’s bylaws are up to date and in compliance with provincial and federal requirements.▶️ https://www.amcnposolutions.com/nonprofit-bylaw-reviews/ // CONNECT WITH USLinkedIn: https://www.linkedin.com/company/amc-…Twitter: https://twitter.com/npospecialistFacebook: https://www.facebook.com/amcnposolutionsWebsite: https://www.amcnposolutions.com